Delivery & Returns

WHERE DO YOU DELIVER TO?

Mainland UK & mainland US.

 

HOW MUCH DOES DELIVERY COST?

UK Mainland

Standard - £4.00    (£6.00 for oversize items and large orders)

2nd Class Signed For service via Royal Mail. (Dispatched within 1-4 working days).

1st Class - £6.00    (£10.00 for oversize items and large orders)

1st Class Signed For service via Royal Mail. (Dispatched within 1-4 working days).

Shipping will be automatically calculated at the checkout.

 

International

United States - £70.00 with UPS  (Typically arrives in 7-14 days)

Available on orders up to 4kg, package weight will be automatically calculated at the checkout. Due to courier restrictions, some items such as dried flowers, vintage and oversize items are unavailable for international shipping. Restricted items will be labelled in the items description.

Any customs fees will be the responsibility of the customer. These fees will not be reimbursed by Carbon Row. Customs fees cannot be reimbursed if items are returned, any import fees incurred by Carbon Row on return will be deducted from the refund amount.

 

HOW LONG WILL IT TAKE FOR MY PACKAGE TO ARRIVE?

All orders are dispatched within 1-4 working days, the time royal mail takes to deliver your package then depends on which service you'd like to use.

Due to COVID-19 we estimate the following:

1st Class - 1-2 working days from the dispatch date.

2nd Class - 2-4 working days from the dispatch date.

   

CAN I RETURN MY ITEMS?

We are happy to accept returns on unused items with original packaging (if applicable). However, we cannot accept returns on pierced jewellery for hygiene reasons. 

Returns must be requested within 14 days of delivery by sending an e-mail to hello@carbonrow.com. Items must be posted back to us within 7 days of a return being accepted, please retain your proof of postage until a refund has been made.

Returns are the customers' responsibility, at this time, we cannot offer refunds on return postage costs. Please use a tracked/signed for service to ensure the safe return of goods.

Refunds will be processed within 1 working day, the time the refund takes to arrive in your bank will depend on your payment method.

 
ITEM RETURNED TO SENDER (UK ONLY)

From time to time items are returned to sender, if this is displayed on your tracking information, it could be for the following reasons:

- You were out and didn’t rearrange a delivery

- Your package was waiting to be collected by you at your local depot but the holding time expired

- The address provided was incorrect/invalid 

Where possible, Royal Mail will return the package to us. If this happens, we will contact you and you will be offered a refund (minus delivery costs) or we can ship the parcel back out to you (shipping costs will be charged again).

 

FAULTS/DISCREPENCIES

If there are any issues with your order, please contact us no later than 3 working days after delivery. Photographic evidence will be required and we will gladly look into this and offer the best solution possible. Please retain all packaging and items in question until the investigation is complete. 

In cases where we request for the faulty item to be returned back to us using a free returns label, a refund/replacement will be provided only when the return has arrived back to Carbon Row HQ.